Taipei--Glitches at a Chunghwa Telecom facility disrupted the provision of wireless services for nearly two hours to customers in Taipei, New Taipei and Yilan, a spokesman for the nation's largest telecom service provider said on Sunday.
Beginning at 3:00 p.m. subscribers to the company's 4G services complained that they could not send or receive Line, Facebook and other on-line messages. Complaints came from Banqiao, Sanchong, Zhonghe in New Taipei, Zhongshan District of Taipei and Jiaoxi in Yilan County.
Tu Yuan-kuang (???), CEO of Chunghwa Telecom's mobile services, said customers in Taipei, New Taipei and Yilan were not able to access online services due to "equipment abnormalcy" but said services were restored at 4:50 p.m.
On Feb. 9, Chunghwa Telecom subscribers were prevented from browsing the Google Internet webpage. According to the National Communications Commission, people using HiNet Internet broadband and mobile services, both of which are operated by Chunghwa Telecom, experienced the problem.
Meanwhile, users also reportedly complained on popular bulletin board website, PTT, that signing into Facebook, YouTube, Google Map and Gmail using Google accounts was also restricted.
The problem was apparently due to a router overload, the NCC said, without providing further details as to how such an overload could occur given the traffic volume capacity of industrial routers.
The problem was solved in about one hour at 3:30pm that day.
Source: Focus Taiwan News Channel