Taoyuan: A global system malfunction halted automated baggage handling at Taoyuan International Airport for almost an hour on Sunday, causing delays to three flights.
According to Focus Taiwan, the disruption began at 12:30 p.m. after the SITA-operated baggage source message (BSM) system used at both its terminals suffered a worldwide outage. Taoyuan International Airport Corp. noted that the company immediately activated its emergency response mechanism and coordinated with airlines and check-in counters to reroute baggage handling and manually sort baggage to minimize disruption.
Following emergency repairs by SITA, the BSM system at Taoyuan resumed normal operations at 1:15 p.m. Other international airports also affected by the SITA BSM system failure included Singapore Changi, South Korea’s Incheon, Australia’s Sydney, Beijing Capital, and Thailand’s Bangkok airports, the company added.