Taipei: Singapore-based True Yoga Fitness has suspended operations at six of its outlets in Taipei, New Taipei, and Taoyuan without prior notice, prompting investigations by local governments into potential violations of consumer rights.

According to Focus Taiwan, the company announced in a Facebook post on Tuesday that the closures were due to internal operational adjustments and staffing changes. The company apologized for the inconvenience and stated that details on compensation for members would be provided soon. This suspension follows the June closure of another branch in Taipei after its rental contract expired.

A member surnamed Chen, who was affiliated with the now-closed Xizhi outlet in New Taipei, reported to CNA that she discovered the suspension only when she accessed the company's app on Wednesday. Chen mentioned she had paid more than NT$40,000 (US$1,311) for a three-year membership but had used only about one year, raising concerns about receiving a refund.

Taipei consumer ombudsman Yeh Chia-hao emphasized that fitness centers must notify customers at least 24 hours before suspending operations. If the suspension is the business owner's fault, customers have the right to cancel their contracts, receive refunds for unused services, and claim compensation, Yeh noted.

As of Wednesday, Taipei had received 128 complaints against True Yoga, while New Taipei and Taoyuan had received 22 and 13, respectively. All three local governments have announced investigations into the matter.

Separately, Taipei Department of Labor section chief Hung San-kai stated that the agency will also inspect True Yoga following employee complaints regarding delayed salary payments.